Terms and conditions

1. GENERAL PROVISIONS
 
The provisions formulated through these General Conditions for Passenger and Baggage Transport constitute an integral part of the contract concluded between the passenger and the company Sova Residence SRL.
 
2. SCOPE OF APPLICATION
 
The transport of passengers and baggage falls within the scope of these General Transport Conditions in force, starting from the date of issue of your ticket, if the company Sova Residence SRL is indicated as the carrier.
 
3. RATES
 
The rates applied are displayed on the website. We reserve the right to modify the rates applied. On request, you can receive details regarding the rates applied from the company’s employees.
 
4. OCCUPANCY OF SEATS
 
On none of our services are seats reserved, consequently no seat allocation is indicated. However, passengers with special needs and parents travelling with small children will have priority for boarding, provided they mention this at the time of booking.
 
4.1. RESERVATION OF SEATS
 
Travel tickets must be paid before travel. Unpaid reservations are null and void regarding the obligations and liability of the carrier.
 
Verbal and written reservations, but unpaid, will be honoured only after those paid. Passengers with paid tickets have priority, including in the case where they pay for a seat that has been reserved but is unpaid.
 
For unpaid reservations, the carrier assumes no liability; these customers will travel subject to available seats remaining.
 
Passengers who are late are not waited for and are not refunded the value of the paid ticket, except in cases of emergency (death, hospitalisation), based on supporting documents.
 
Being a regular service, with a schedule, no more than 15 minutes are waited for late customers, regardless of the reason for the delay.
 
The timetable must be respected!
 
5. CONTRACTING PARTIES – OBLIGATIONS
 
5.1. OBLIGATIONS OF THE CARRIER
 
– to provide the passenger with a vehicle that is appropriate from a technical point of view and in compliance with the regulations in force regarding road transport;
– to comply with AETR regulations regarding the driving and rest time of drivers;
– to have trained and certified personnel for the international transport of persons on a schedule basis;
– to appear at the boarding places at the time provided in the schedule.
 
Exceptions may arise in cases of force majeure (a circumstance of fact, unpredictable and unavoidable, which effectively prevents without any fault on the part of the debtor the performance of its contractual obligation) or in the case of last-minute technical defects.
 
5.2. OBLIGATIONS OF THE PASSENGER
 
At the time of booking tickets, the passenger is obliged to provide the carrier with all the data requested by it, specifically:
– full name;
– a valid telephone number;
– exact flight details, in case the passenger is transported to or from the airport.
 
Passengers are also obliged to pay the value of the tickets before travel and to appear at the meeting place at the time indicated by the carrier.
 
6. MODIFICATIONS MADE BY THE PASSENGER
 
Travel tickets are nominal, valid only for the holder and are not transferable. Lost tickets cannot be replaced, reissued or refunded.
 
Reservations cannot be transferred or modified other than in the conditions provided below. If you wish to modify the time or direction mentioned in the reservation, you have the possibility to make the modifications by telephone, at least 24 hours before the scheduled departure time.
 
In case of modification of the travel ticket less than 24 hours before the start of the journey, the total value of the travel ticket is lost, and to benefit from our services you must pay another travel ticket.
 
In case you wish to change the passenger’s name, you will inform the company’s employees of this, and the change can be made with the payment of 50% of the price of the travel ticket.
 
7. CANCELLATION OF RESERVATIONS BY THE PASSENGER
 
Reservations can be cancelled at least 24 hours before the scheduled time of the journey. You are entitled to a refund of the total price, from which the cancellation fee will be deducted.
 
After this deadline, return or modification is no longer possible, and the ticket loses its validity. Thus, tickets issued within 24 hours before departure cannot be modified or refunded, except in cases of death or illness, proven by documents.
 
In case of death of a close relative (mother, father, sister, brother, grandfather, child, grandchild, wife, husband, life partner), occurring less than 2 days before the departure time, you will be able to recover the total price of the ticket for the unused part of the journey, in the case of return tickets, provided that a supporting document is presented.
 
In case Sova Residence SRL modifies the route or scheduled times, you may terminate this contract and you will be entitled to a refund of the total price of the ticket.
 
8. TRAVEL DOCUMENTS
 
The passenger is obliged to have the following documents with them:
– identity card or passport;
– travel ticket or proof of payment of the value of the journey.
 
Otherwise, the carrier has the right to refuse to transport the passenger.
 
9. REFUSAL OF TRANSPORT
 
In addition to the situations defined in other articles of these General Transport Conditions, we reserve the right to refuse transport, both for you and for your baggage, in the following situations:
 
– if we have reasonable grounds to consider that refusal of transport is necessary for security reasons (for example, if you are in a state of intoxication);
– if we have reasonable grounds to consider that your presence in the means of transport could endanger the life, health, physical integrity or comfort of you and/or the other persons in the vehicle;
– if we have reasonable grounds to consider that your age or physical or mental condition could endanger yourself and/or the other persons and/or their property;
– if you, your behaviour or your clothing frighten, disgust or scandalise the others;
– if you have violated the code of conduct during a previous transport and we have reasonable grounds to believe that you will repeat this;
– if you have not paid the total value of the journey;
– if you cannot prove that you are the person whose name appears in the reservation;
– if you have failed to communicate your special needs or intention to transport baggage.
 
In case your behaviour constitutes an offence or if we have reasonable grounds to consider that it may lead to the commission of crimes, or if you smoke in the vehicle, we have the right to request the competent authorities to summon you before justice.
 
In case, for reasonable grounds, at our choice you are refused transport or are disembarked during the journey, based on the provisions of this article, we will not refund the value of the journey and we will not be held liable for any losses or indirect damages suffered as a result of the refusal of transport or disembarkation.
 
10. TRANSPORT OF NEWBORNS AND PERSONS UNDER 14 YEARS OF AGE
 
Newborns and children under 150 cm, on the territory of Hungary, are obliged to use a child seat. You may request a child seat from our company, however we are not obliged to provide it in all cases. Parents of children are responsible for complying with these regulations.
 
The rates applied for children and newborns can be found on the website. Persons under the age of 14 are not accepted for transport without an escort. Children under 14 years of age will be accompanied by a person aged at least 18 years.
 
11. MODIFICATION OF THE CONTRACT BY THE CARRIER, CANCELLATIONS AND DELAYS
 
We will contact you to inform you about any such change by e-mail or by telephone, at the e-mail address or at the telephone number you provided to us at the time of booking, at least 24 hours before the scheduled date of the transport.
 
In case of modification of the schedule, if you accept the changes in any form, the contract concluded between you and the carrier is considered modified accordingly. In case the new schedule is not acceptable to you, you are entitled to a refund of the total price.
 
We reserve the right not to pay compensation; we will refund the value of the ticket, but in no case more than this, if you have been notified in time.
 
If you are not the holder of the e-mail address or the telephone number you indicated to us at the time of booking, you have the responsibility to find out from the holder of the address or from the current user of the telephone number mentioned in the reservation all the changes made.
 
In case the passenger cannot be contacted at the indicated telephone number, we assume no liability for the loss of the service.
 
12. DELAYS OF SERVICES
 
In accordance with the regulations in force, in case of a problem, the means of transport will be replaced as follows:
– within 3 hours in the county;
– within 5 hours in neighbouring counties;
– within 8 hours in the country;
– within 12 hours in neighbouring countries;
– within 24 hours in other European countries.
 
13. CANCELLATION OF SERVICES
 
In case of cancellation, we will offer explanations regarding alternative transport possibilities.
 
The carrier bears no responsibility for any loss, damage or injury in case it fails to notify you in advance because you could not be contacted at the telephone numbers indicated in the reservation.
 
14. CLAIMING RIGHTS
 
In case of non-compliance by the carrier with the provisions of the paragraphs above of this article, you have the right to lodge a complaint with the National Authority for Consumer Protection or its local inspectorates.
 
15. LIABILITY
 
The amount of damages will be determined in accordance with the provisions of the convention, and our liability will not exceed the amount of proven damages. We will be liable only for damages duly proven.
 
In case the carrier proves that the damage was caused or favoured by negligence or other wrongful act or omission of the person claiming compensation, or of the person from whom their rights derive, the carrier will be wholly or partly exonerated from liability towards the claimant, to the extent that such negligence, wrongful act or omission caused the damage or contributed to its occurrence.
 
When compensation is claimed by a person other than the passenger, as a result of the death or injury suffered by the passenger, the carrier is also exonerated from liability, wholly or partly, to the extent that it proves that the negligence or any other wrongful act or omission of the respective passenger caused the damage or contributed to its occurrence.
 
We assume no liability for any damage caused by the passenger or by the passenger’s baggage. The passenger bears liability for damage caused to other persons or to the property of other persons, including our property.
 
We assume no liability for minor damage caused to the exterior surface of baggage (such as scratches, stains, marks, indentations etc.) resulting from a normal degree of wear.
 
16. TRANSPORT OF BAGGAGE
 
Each passenger has the right to take on the coach, as hand luggage, an object of maximum 10 kg, which must not hinder other passengers.
 
In addition to hand luggage, each passenger may request the transport of a single baggage, whose dimensions must not exceed 80 x 80 x 25 cm and whose weight must not exceed 20 kg/piece.
 
Valuable items (money, documents, travel documents etc.) must be transported in hand luggage; for any possible loss or damage to them, the transport operator is not responsible.
 
It is not recommended to keep and transport valuable items in large baggage.
 
Transport of the following is prohibited:
– objects of large dimensions, which hinder the storage of other baggage (for example, bicycles);
– weapons, flammable, toxic, foul-smelling materials or those causing discomfort to other passengers;
– products or objects prohibited for transport by customs law;
– other objects whose customs clearance cannot be carried out within the time allocated in the schedule for this operation;
– live animals.